Responsible Gaming

Our Commitment to Responsible Gaming

At Royal Reels NZ, we are committed to promoting a safe and enjoyable gaming environment. Gambling should be viewed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble responsibly and within their means.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to access and use our services. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age for gambling in New Zealand, please do not attempt to register or place bets.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may indicate a problem with gambling:

• Chasing losses by gambling with more money to recover what you've lost
• Spending more time or money on gambling than intended
• Hiding gambling activities or lying about the amount you gamble
• Neglecting family, work, or personal responsibilities due to gambling
• Gambling to escape problems, stress, or negative emotions
• Experiencing anxiety or irritability when unable to gamble
• Borrowing money to fund gambling activities
• Unsuccessful attempts to stop or reduce gambling
• Jeopardising relationships, education, or career opportunities

Self-Help Tools & Responsible Gaming Features

We provide the following tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose over a specific period
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
• Time-Out: Take a cooling-off period from your account for a set duration

If you wish to activate any of these tools, please contact our customer support team or adjust your account settings directly.

Support & Helpline Services

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following trusted organisations:

New Zealand

• Problem Gambling Foundation (PGF) — Free, confidential support and counselling services. Call 0800 664 262 or visit www.pgf.nz
• Gambling Helpline — 24/7 support service. Call 0800 654 655 or text 8393

International Support Services

• GamCare (UK) — www.gamcare.org.uk
• GamStop (UK) — National self-exclusion scheme. Visit www.gamstop.co.uk
• Gambling Help Online (Australia) — www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) — www.responsiblegambling.org
• National Council on Problem Gambling (USA) — www.ncpgambling.org

Take Action Today

If you are experiencing difficulties with gambling, we strongly encourage you to seek help immediately. There is no shame in reaching out — support is confidential, free, and available 24/7. Contact the Problem Gambling Foundation or Gambling Helpline today:

Problem Gambling Foundation: 0800 664 262 | Gambling Helpline: 0800 654 655

Remember: gambling should be fun and entertaining. If it stops being enjoyable, it's time to seek help.